Decision makers are human, so emotions play a role in their choices. Compassion for employees, concern about future reputation, and other considerations may generate emotions that affect the way we make decisions.
Imaging a manager who is faced with the difficult decision of downsizing a department, letting go two of the 10 alternatives (the 10 employees), and each alternative can be defined a
, 편안한 환경을 제공하며, 상황을 충분히 이해하기 전에 충고나 해결책을 제시하는 오류를 방지해야 한다.
3. 통제된 정서적 관여(Controlled emotional response)
4. 수용(Acceptance)
5. 비심판적인 태도(Non-judgemental attitude)
6. 클라이언트의 자기 결정(Client self-determination)
7. 비밀보장(Confidentiality)
참고문헌